Gain Focus Technologies was founded in 2004 by Don Gilsdorf. Don has 22 years experience
as a Macola consultant after leaving a successful career as a Controller in several manufacturing concerns.
Don was educated at Indiana
University with a Business Major with emphasis in Accounting. Don holds several Macola certifications from
Accounting through Manufacturing for both Macola Progression and Macola ES. Don is located near Mobile, AL on the gulf
In addition to his Macola expertise, Don
is one of the foremost crystal reports experts on the web, having been recognized as such by www.tek-tips.com and www.crystaluser.com. In 2018, we added SAP Business One to our offerings
We are here for You: At Gain Focus Technologies, we believe we are here to serve the customer.
Even though we specialize in the products offered by SAP Business One and Macola Software, we do not believe we are here for
the benefit of any particular software vendor. We can and have promoted technology solutions other than those
of SAP Business One or
Macola Software if it
is in the best interests of the customer.
Support Contracts: We do not believe in support contracts. Support contracts
are too often ambiguous on what is and is not covered. Many times the customer feels taken advantage of when
even the quickest of support calls shows up in the in basket the following week as an invoice. This is where we are
different. If you use our time and expertise, and we will bill you. If we did our jobs right, we will get paid.
Isn't that simple, easy and fair?
Retainers: We do not typically ask for retainers (some programming
projects are an exception). Again we perform the work, support or consulting desired, and we invoice you for our time.
Also, you will not get dinged for every 2 minute support call or email.
No Solution=No Charge: We
don't believe in charging for a "non solution". If you check our references you will find a couple of occasions
where we failed to deliver as promised, and had the personal and business integrity to not charge the customer. Thankfully
for both Gain Focus and the customer, these are few and far between. We manage this by offering "not to exceed"
quotes on VB or Flexibility programming, Wisys Process Development, Crystal Reports, SQL Programming or Event Manager
projects. We feel this type of approach is a win-win.
Proactive approach: We take a proactive approach
to software support. If we become aware of an issue with product we work with, you are likely to get an email
or a call from us to see if and how it applies to you and your business. We also like to talk at least quarterly to
see what your business is doing, where the next technology challenges may be, etc.